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Quilt Direct, Peter Tavy, Tavistock, Devon, PL19 9NA, United Kingdom.

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All your quilting needs from a leading UK supplier

About Us Quilt Direct is one of the largest and longest established dedicated Quilting Mail Order companies in the UK. The company is owned by Katherine Letherby. From a family of needlewomen her childhood was spent surrounded by fabrics and threads, she still has her first embroidery aged 5.
Katherine's passion for machine sewing was ignited when she sat down at her first Bernina sewing machine in 1986. Alongside her lifelong love of horses she opened and ran Moor Silks & Quilts in Tavistock and Thornbury Bristol and then purchased Quilt Direct in 2003. Now she and her husband Graham run Quilt Direct from their old Devon farmhouse high up on beautiful Dartmoor. Katherine still finds time for teaching and is a respected distributor of Bernina sewing machines.

Please feel free to browse around our site where you will find information about our services and a secure online catalogue of our products. Our courteous and resourceful staff will be happy to help answer any questions or queries you may have. If you have any comments about our products or services, or simply need more information and want to contact us, click on the contact button on any page within this site.

Thank you for taking the time to visit our site.
Postal address: Quilt Direct, Peter Tavy Tavistock Devon PL19 9NA

Please note that, due to our remote location, we are unable to receive personal shoppers. We do, however, look forward to meeting you at Festival of Quilts in August at the NEC Birmingham.

Email address: sales@quiltdirect.co.uk
If you are emailing about an outstanding order please can you quote your address, name and order number if you have one.

We also have a Mailing List so that we can keep you in informed of special offers and news.


Online you can order any of the products in our current catalogue online. We are happy to ship worldwide. If you can't find a product you want, please tell us. All products are priced in £ Stirling and inclusive of vat where applicable.

You can also place orders by phone.

Telephone orders within the UK please call and for enquiries or help please call +44(0)1822 810877

Copyright: Please note that all images are copyright of Quilt Direct and no part of this website may be copied or reproduced without permission.






Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Please note that although we have individually photographed each thread that we sell as acurratly as possible, it is impossible to acount for the difference in individual monitors colour reproduction.

If you have made a mistake in your order and cannot correct it in the shopping cart, or you realise an item was forgotton contact us and we will adjust the order for you manually. We will always endeavour to meet your special requests, which can be typed in the comments box during ordering

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will contact you first to ensure that the price is acceptable.

Please note that there is a minumum order value of £5.00 on this site. If your order is for less please contact us via telephone as we may be able to adjust your postage charge for small items.
Shipping And Handling The following charges will be added to your total order value to cover postage or courier, packaging and insurance if you are in the UK:

2nd Class Royal Mail or 48 hour Parcel Force

Under £14.99 £3.00

£15.00- £34.99 £3.50

35.00- £49.99 £4.00

£50.00 and over Free

1st Class Royal Maill or 24 hour Parcel Force

Under £34.99 £4.00

35.00- £49.99 £4.50

£50.00- £200 £3.00

£200.01 and over Free

Royal Mail 24 Hour Special Delivery (24 hour Parcel Force for larger items)

All orders £15.00

Occasionally it may be necessary to charge courier surcharge costs due to size and or weight for Scottish Highlands & Islands, Northern Ireland, Scilly Isles and IOM. Additional charges will be confirmed by phone or email before payment is taken.

Our charges for overseas shipping are based on the weight of the parcel. We use Parcel Force Euro 48 hour delivery service within Europe, who’s charges for a parcel of up to 10Kg are shown and will be applied to most European shipments. If the package is very small we will send it by Royal Mail’s 'Airmail' service in which case the cost will, normally, be lower. When you go to check out the calculated price will be shown on your order confirmation. Charges will be confirmed by phone or email before payment is taken.


Channel Islands £18.00
Republic of Ireland £24.00
Belgium, Luxembourg & Netherlands £20.00
Denmark, France & Germany £25.00
Italy, Portugal & Spain £42.00
Greece £75.00

Postage to other countries is variable and is also charged at cost. Additional charges will be confirmed by phone or email before payment is taken.

Please note that outside the EU, you may be responsible for customs and duty on your order.

Please note that there is a minumum order value of £5.00 on this site. If your order is for less please contact us via telephone or email as we may be able to adjust your postage charge for small items.

Out of Stock Items
Sometimes despatch can be delayed because we are waiting for stock. If despatch is going to be delayed by more than 1 day we will contact you to let you know. We will automatically back order missing item(s) and will forward them as soon as they become available with no further delivery charges. (You reserve the right to cancel the item(s) at any time).

Delivery Times

We try our very best to despatch orders on the day we receive them.The earlier in the day we receive your order, the better the chance of it being despatched that day. Our orders are despatched at 3.00 pm Monday to Friday so orders received after 2.00 pm may be despatched the following day.

Standard Delivery (Monday to Saturday, excluding Bank Holidays). If you require your order urgently please use the Priority or Express service.

Priority Service (Monday to Friday, excluding Bank Holidays). We recommend this service if your order is urgent. To be delivered the next working day we need to receive your order by 2.00 pm.

Delivery times for outlying areas, Highlands and Islands, Northern Ireland, Scillies and IOM will often take a little longer than the quoted times,

If you have any special delivery requirements please contact us r and we'll do our best to help!





Delivery Schedule
Quilt Direct is dedicated to providing a high level of service to our customers. We are a family run business and therefore our attention to detail is very high, and we try our absolute best to meet our customers requirements. All orders are carefully packaged so that they reach you in the perfect condition it left us.

Delivery Times

We try our very best to despatch orders on the day we receive them.The earlier in the day we receive your order, the better the chance of it being despatched that day. Our orders are despatched at 3.00 pm Monday to Friday so orders received after 2.00 pm may be despatched the following day.

Standard Delivery (Monday to Saturday, excluding Bank Holidays). If you require your order urgently please use the Priority or Express service.

Priority Service (Monday to Friday, excluding Bank Holidays). We recommend this service if your order is urgent. To dispatch the same day we need to receive your order by 2.00 pm.

Delivery times for outlying areas, Highlands and Islands, Northern Ireland, Scillies and IOM will often take a little longer than the quoted times,

If you have any special delivery requirements please contact us r and we'll do our best to help!

It is not possible to guarantee normal delivery times as delivery can be affected by so many different factors which are beyond our control. Delivery times for outlying areas, highlands and islands will often take a little longer than the quoted times.

If you have any special delivery requirements please contact us and we will do our best to help!

You must inform us within two working days of reciept if goods are lost or damaged in transit so that we can make a prompt claim against the courrier and correct the problem. Please quote your order or invoice number in all correspondence. If you experience any problems with the courier we would be grateful to receive any feedback regarding this.

Please ensure that your delivery post code is 100% accurate and that you include either a house number or name.
Any orders dispatched via our 24 Hour Tracked & Signed For will require a signature on delivery so please ensure that there will be someone available at that address. Orders can be delivered to work addresses, or to a neighbours address (with their permission). If you know that you will be in on a certain day, please write that in the comments box ie 'Please deliver on Thursday' and we will try our best to arrange delivery on that day. We're unable to specify a time for deliveries, delivery can take place anytime between 8am and 6pm.

Out of stock Items
Sometimes despatch can be delayed because we are waiting for stock. If despatch is going to be delayed by more than1 day we will contact you to let you know. We will automatically back order missing item(s) and will forward them as soon as they become available with no further delivery charges. (You reserve the right to cancel the item(s) at any time).



Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Availability
All goods offered for sale are subject to availability. Due to fluctuations in exchange rates and cost increases from our suppliers, Quilt Direct reserves the right to change prices at any time.


Tax Charges For orders made from the UK or the European Union at the current VAT level is added (20%). Where VAT is applicable, it is shown in the prices you see on our website – there are no hidden extras.


Orders from Jersey, Guernsey are VAT free, please ensure you have selected the appropriate country (Jersey or Guernsey) in checkout. Any Channel Islands orders placed under ‘United Kingdom’ may not benefit from VAT exclusion.

Please be aware taxes may be charged on entry to the country.
Credit Card Security
All our payment processing is handled by Sellerdeck Payments, powered by CreditCall which is a 100% secure payment service provider.

We do not see your card details as they are held securely by Sellerdeck Payments.

The SSL (secure socket layer) protocol is the web standard for encrypting communications between users and web sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data.

SSL provides businesses and consumers with the confidence that private data sent to a web site, such as credit card numbers, are kept confidential. Web server certificates are required to initialize an SSL session. Before you are asked for credit card details the site switches over to the secure line. At this point the URL shown in the address bar will start with "https://" rather than "http://" and you should see a closed padlock in your browsers status bar (depending on your browser).

We also offer other payment methods to suit you all of which are 100% secure. Customers can pay via:

Sellerdeck Payments (all major credit and debit cards accepted, except American Express).
PayPal Website Payments
PayPal Express Checkout

If you have any queries about the security of our website, please do contact us.
Guarantee Our Guarantee To You

All the products and threads that we offer have been used and tested by us and we are happy to use them in our own quilts and projects. We understand the importance of your time sewing and we want it to be as enjoyable and productive as possible.

We guarantee that our goods will be in good order upon arrival. However, in the event of faulty goods or breakages please inform us by email or telephone and we will arrange a refund or replacement. This does not affect your statutory rights. Our primary aim is to satisfy our customers.

If you are not 100% satisfied with your goods please contact us by email or telephone to arrange to return them to us for refund within 7 days of delivery. Please ensure that the goods are returned to us complete with all relevant packaging in an unused and re-saleable condition. Goods should be returned to us, at your cost, at the following address

Quilt Direct
Peter Tavy
Tavistock
Devon
PL19 9NA

We advise you to ensure the goods are adequately insured during the return journey.

Customer Services and Complaints Procedure

For customers who wish to check any aspect of our products or service please contact our Customer Service Department by email at sales@quiltdirect.co.uk or telephone 01822 810877 Monday to Friday 9.00am to 5.00pm who will endeavour to resolve any query or complaint speedily and efficiently within 5 working days. Our aim is to effectively resolve any customer complaint.

Reaching Us Online You can order any of the products in our current catalogue online. We are happy to ship worldwide. If you can't find a product you want, please tell us. All products are priced in £stirling and inclusive of vat.

You can also place orders by phone or post.

Telephone orders within the UK please call 0500 418083, overseas orders and for enquiries or help please call +44(0)1822 810877. Please leave a message on the answer machine if there is no answer and we will return your call as soon as possible.

Postal address: Quilt Direct, Peter Tavy Tavistock Devon PL19 9NA

Email address: info@quiltdirect.co.uk
If you are emailing about an outstanding order please can you quote your address, name and order number if you have one.

Vat no GB501403218.

We also have a Mailing List so that we can keep you in informed.

Please note that, due to our remote location, we are unable to recieve personal shoppers. We do, however, look forward to meeting you at Festival of Quilts in August at the NEC Birmingham.
Privacy Policy Quilt Direct does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We are committed to protecting your privacy and will only use the information that we collect about you in accordance with the Data Protection Act 1998.

Information received is kept in the strictest confidence using state of the art encryption software and protected server systems monitored 24 hours a day, 7 days a week.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools/ Internet Options/Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

We will not e-mail you in the future unless you have opted to join our e-mailing list If at any time you wish to withdraw from this service please inform us by telephone, email or here.

At any time you may check the information that I hold is accurate by contacting us via email, if you find any innaccuracies we will correct or delete our record according to your request.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

If you wish to find out more about Distance Selling please visit:
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38102.html

Remittance Terms Payment can be made by:

PayPal Website Payments or PayPal Express Checkout

Credit Card: We accept payment by Visa, MasterCard, Maestro or Solo.

For payment by other methods please contact us on 01822 810877.


Please note that there is a minumum order value of £5.00 on this site. If your order is for less please contact us on 01822 810877 as we may be able to adjust your postage charge for small items.

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